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Archive for NC DMV

Sylva License Plate Agency Closed Until Thursday

dmv_vehicle_plates_replace_headerAs part of its customer service emphasis and reform, the North Carolina Division of Motor Vehicles is holding statewide customer service training next week. The Division will provide two days of training to license plate agency staff located in the Murphy, Robbinsville and Sylva license plate agencies, requiring their closure on Tuesday and Wednesday, May 13 and 14. Nearby agencies will remain open to provide vehicle registration services.

The following nearby LPAs will be open during the training: Bryson City – 101 Mitchell St., (828) 488-8247 Franklin – 118 Depot St., (828) 369-8165 Canton – 478 Champion Dr., (828) 646-3406 Pisgah Forest – 69 New Hendersonville Hwy., Suite 8, (828) 883-3251 Northeast Asheville – 85 Tunnel Road, Suite 16-B, (828) 252-8526 South Asheville – 780 Hendersonville Road, Suite 8, (828) 277-7767 Hendersonville – 145 Four Seasons Mall, (828) 692-0648

LPAs offer vehicle registration services and title transactions, as well as vehicle license plate renewals, replacement tags and duplicate registrations. Currently, about 120 license plate agencies operate across North Carolina.


DMV Customer Service Improvements

NorthCarolinaSealGovernor Pat McCrory formally opened the N.C. Division of Motor Vehicles’ new flagship state-of-the art office today in Huntersville and highlighted improved DMV customer service across the state. As part of those changes the governor also announced that, starting today, most newcomers to the state will no longer have to take a written test to obtain a North Carolina driver license.

With the elimination of the written test, newcomers and North Carolina residents only have to present a valid driver license that has been expired less than two years, and take the eye test and road sign test to apply for a license. The change is expected to dramatically cut the time many have to spend in the DMV office. First-time drivers and applicants whose licenses have been expired more than two years will continue to be required to take the written test.

NCDMV piloted numerous changes during the past year based on a “Voice of the Customer” study aimed at improving customer service, efficiency and technology, and eliminating bureaucracy

Computer Network Issues Causing Problems at Some NC DMV Offices

Computer network issues are causing sporadic problems in some North Carolina DMV license offices and license plate agency offices across the state, as well as for some on-line services.

Offices affected by the problem may be unable to process driver license/ID applications and vehicle registrations or title applications. Technicians are working on resolving the problem.

Until service is restored, customers planning to go to their local DMV office this afternoon are urged to call ahead to make sure the service they need will be available. You can access the office numbers by going to the DMV website (http://www.ncdot.gov/dmv/contact) , going to the Find a DMV Office section, and then selecting Driver License & School Bus Offices and the county where the office is located, then clicking the Submit button. The address and phone number of each office in that county will come up.