Governor Pat McCrory announced that the state has launched a testing phase for on-line driver license renewal. This new service will allow customers to save time and complete driver license renewals at their convenience without having to visit a driver license office. Allowing customers to renew online will also help reduce wait times in North Carolina Division of Motor Vehicles offices throughout the state.
“This new service is a major milestone in our continued efforts to improve customer service online and in our DMV offices throughout the state, making it faster, easier and more convenient for people to complete their business and get back to their busy lives,” said Governor Pat McCrory.
“I am proud of the tremendous efforts and major impact our team has made to enhance customer focus since early 2013, including extending hours across the state, adding greeters to help triage needs, and incorporating new innovative technology,” said NCDOT Secretary Tony Tata. “Online renewal is another important step and just the beginning of more enhanced services to come for our customers.”
NCDMV is also now issuing a new more secure and durable type of driver license through the online renewal and online duplicate request testing phase. The new design helps prevent counterfeiting, reduces the risk of identity theft, decreases the potential for fraud and meets federally recommended security features. The new license is expected to be available in NCDMV offices beginning this summer.
Among the DMV customer improvements added since 2013 are extended service hours in mornings, evenings and on Saturdays in key locations, adding front desk greeters, self-service kiosks and improved equipment, all with the goal of reducing wait times in some of our busier offices.