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Archive for NC DMV

Online Driver License Renewal Announced in NC

Governor Pat McCrory announced that the state has launched a testing phase for on-line driver license renewal. This new service will allow customers to save time and complete driver license renewals at their convenience without having to visit a driver license office. Allowing customers to renew online will also help reduce wait times in North Carolina Division of Motor Vehicles offices throughout the state.

“This new service is a major milestone in our continued efforts to improve customer service online and in our DMV offices throughout the state, making it faster, easier and more convenient for people to complete their business and get back to their busy lives,” said Governor Pat McCrory.

“I am proud of the tremendous efforts and major impact our team has made to enhance customer focus since early 2013, including extending hours across the state, adding greeters to help triage needs, and incorporating new innovative technology,” said NCDOT Secretary Tony Tata. “Online renewal is another important step and just the beginning of more enhanced services to come for our customers.”

NCDMV is also now issuing a new more secure and durable type of driver license through the online renewal and online duplicate request testing phase. The new design helps prevent counterfeiting, reduces the risk of identity theft, decreases the potential for fraud and meets federally recommended security features. The new license is expected to be available in NCDMV offices beginning this summer.

Among the DMV customer improvements added since 2013 are extended service hours in mornings, evenings and on Saturdays in key locations, adding front desk greeters, self-service kiosks and improved equipment, all with the goal of reducing wait times in some of our busier offices.

NCDMV Begins Single License Plate Sticker Registrations

The N.C. Division of Motor Vehicles will begin issuing single license plate stickers for vehicles getting their registration renewed. The change goes into effect today. Changing from the current dual sticker setup to a single sticker will result in significant cost savings for the state.

The single registration renewal sticker is grey. The expiring month and year will be printed on the sticker, above the license plate number. The single sticker is required to be placed on the upper right-hand corner of the license plate.

The current setup has a red numbered month sticker on the upper left-hand corner of the plate, and a sticker with the year and plate number on the upper right-hand corner.

Once a vehicle owner gets the new sticker and places it on the vehicle, the red month sticker should be removed from the license plate.

There are no changes to the Limited Registration Plate (LRP) sticker design. However, the LRP expiration month and year will be printed under the plate number on those stickers.

AT license plate sales exceed $1 million

Appalachian Trail (A.T.) specialty license plate program have exceeded more than 1 million dollars. Since the program’s inception in 2005, it has funded dozens of trail-related projects in the state of North Carolina.

For each North Carolina specialty A.T. plate that is purchased or renewed, the ATC receives $20. The ATC then awards annual grants to organizations and individuals that help fulfill the ATC’s mission within the state of North Carolina and along its common border with Tennessee.

In 2015 alone, the ATC awarded $30,000 for Trail and facilities maintenance, environmental monitoring, natural heritage projects and education and community outreach.

“The Appalachian Trail Conservancy is very appreciative of the support received from North Carolina drivers,” said Morgan Sommerville, ATC regional director. “Support from the purchase of these plates funds projects that would not otherwise occur—both on-the-ground A.T. projects and essential administrative needs in our Asheville office, which will increase our capacity to sustain the trail into the future.”

The North Carolina specialty license plate was made possible after years of work by New Bern attorney and ATC board member Clark Wright. N.C. Sen. Joe Sam Queen, of Waynesville, then sponsored the legislation, which created the tag. Invaluable assistance was also provided by Kay Hatcher of the Department of Motor Vehicles Specialty Tag Office in Raleigh.
For more information about the A.T. specialty license plate program, visit www.appalachiantrail.org/plates.

Sylva License Plate Agency Closed Until Thursday

dmv_vehicle_plates_replace_headerAs part of its customer service emphasis and reform, the North Carolina Division of Motor Vehicles is holding statewide customer service training next week. The Division will provide two days of training to license plate agency staff located in the Murphy, Robbinsville and Sylva license plate agencies, requiring their closure on Tuesday and Wednesday, May 13 and 14. Nearby agencies will remain open to provide vehicle registration services.

The following nearby LPAs will be open during the training: Bryson City – 101 Mitchell St., (828) 488-8247 Franklin – 118 Depot St., (828) 369-8165 Canton – 478 Champion Dr., (828) 646-3406 Pisgah Forest – 69 New Hendersonville Hwy., Suite 8, (828) 883-3251 Northeast Asheville – 85 Tunnel Road, Suite 16-B, (828) 252-8526 South Asheville – 780 Hendersonville Road, Suite 8, (828) 277-7767 Hendersonville – 145 Four Seasons Mall, (828) 692-0648

LPAs offer vehicle registration services and title transactions, as well as vehicle license plate renewals, replacement tags and duplicate registrations. Currently, about 120 license plate agencies operate across North Carolina.


DMV Customer Service Improvements

NorthCarolinaSealGovernor Pat McCrory formally opened the N.C. Division of Motor Vehicles’ new flagship state-of-the art office today in Huntersville and highlighted improved DMV customer service across the state. As part of those changes the governor also announced that, starting today, most newcomers to the state will no longer have to take a written test to obtain a North Carolina driver license.

With the elimination of the written test, newcomers and North Carolina residents only have to present a valid driver license that has been expired less than two years, and take the eye test and road sign test to apply for a license. The change is expected to dramatically cut the time many have to spend in the DMV office. First-time drivers and applicants whose licenses have been expired more than two years will continue to be required to take the written test.

NCDMV piloted numerous changes during the past year based on a “Voice of the Customer” study aimed at improving customer service, efficiency and technology, and eliminating bureaucracy

Computer Network Issues Causing Problems at Some NC DMV Offices

Computer network issues are causing sporadic problems in some North Carolina DMV license offices and license plate agency offices across the state, as well as for some on-line services.

Offices affected by the problem may be unable to process driver license/ID applications and vehicle registrations or title applications. Technicians are working on resolving the problem.

Until service is restored, customers planning to go to their local DMV office this afternoon are urged to call ahead to make sure the service they need will be available. You can access the office numbers by going to the DMV website (http://www.ncdot.gov/dmv/contact) , going to the Find a DMV Office section, and then selecting Driver License & School Bus Offices and the county where the office is located, then clicking the Submit button. The address and phone number of each office in that county will come up.