The North Carolina Women Infants and Children Program (WIC) is changing to a new computer system to better serve WIC participants across the state. The new computer system, known as Crossroads, will improve the WIC process and make the WIC experience more efficient for families.
The Jackson County WIC program is in the first group across the state to implement Crossroads. Not everyone in the state will start using the new system at the same time. This means family and friends in other parts of North Carolina might not get the new WIC checks at the same time as clients in Jackson County.
Clients will see changes in the appearance of their WIC checks which will be explained at their first appointment following the implementation of Crossroads. Food packages will better meet family needs and clients should eventually have quicker times for food instrument pick-up. Clients will also have easier scheduling, more education options, fewer questions at check-in and quicker in-state transfers.
The first time a client comes into WIC after Crossroads, WIC staff may ask you some new questions. The things WIC will need to know are as follows: 1) First name, last name and birthday of the parent/guardian, caretaker and/or proxy 2) Physical address 3) Contact information, like phone numbers 4) Voter registration status 5) Language spoken and read. If a parent/guardian should send a proxy to the appointment, please give them this information.